Patient Information

At the heart of our System is our commitment to customer service. The well being, health and satisfaction of our patients and their families are the reasons we are here. Mother Frances Hospital has been recognized as a national leader in patient satisfaction among hospitals of any size in the United States by Press Ganey Associates, Inc., the health care industry’s top satisfaction measurement and improvement firm. This achievement reflects our ongoing passion to put our patients first. Trinity Clinic is the region's most preferred multispecialty physician group and many of our physicians have received Best Practice commendation from the American Medical Group Association.

Guided by our sponsors, The Sisters of the Holy Family of Nazareth, we are committed to improving the lives of those we serve through education, outreach and special services that range from Tele Care Plus, our free 24-hour health care phone resource, Children's Miracle Network, Senior Insurance, and Pastoral Care programs. Whether you are a patient, family member, employer, student, senior citizen or volunteer, Trinity Mother Frances Health System is dedicated to offering you “only the best.”

Cell Phones

Cell phones can potentially interfere with our monitoring equipment. For this reason ALL CELL PHONES SHOULD BE TURNED OFF BEFORE ENTERING ANY OF OUR ICU AREAS. If you and other family members have personal cell phones, please provide the Clinical Liaison or ICU Nurse with the numbers to use for emergency contact.

Parking – Best Discount

A Mother Frances Hospital Health Care Card allows the visitor 2 hours of free parking and a discounted maximum daily parking rate. In addition a meal discount and free coffee is available in the cafeteria for cardholders. Please check at the Volunteer Desk in the front lobby for more information.

Tobacco-Free Facility

Mother Frances Hospital is a non-smoking campus, therefore smoking is prohibited in all areas of the Trinity Mother Frances Health System, including outdoor sitting areas.

Messages and E-mail

Family and friends may send e-mails to their loved ones by logging on to our website, www.tmfhs.org, and selecting “Patient E-Mail.” E-mails are delivered Monday - Friday.